Real-world results from systems, leadership, and transformation projects. Each project was delivered by CPCH’s lead advisors — combining strategic insight with hands-on execution across B2B SaaS, retail, logistics, and innovation-driven sectors.
🟦 What We’ve Delivered:
- Multi-country logistics systems (Levi Strauss, Cookware)
- CS and CRM transformation (ESW, PHH Group)
- Automation of inventory, RPA, and translation (PHH, Vodafone)
- Interim executive roles: COO, VP CS, Head of Innovation
- End-to-end systems for onboarding, order ops, analytics, and scale
🟦 Featured Case Studies
PHH Group – Multilingual RPA + GenAI Pipeline
Objective: Automate content, inventory, and supplier processes
Solution: RPA vendor sourcing + TransPerfect GenAI cloud for 6-language shop network
Result: Scalable automation, cost control, faster translation flow
📍 Lithuania | Omni Retail | GenAI + RPA
ESW – CS Reorganization + NPS Uplift
Objective: Post-merger CS team alignment & support performance
Solution: Designed new CS structure & Operational Excellence program
Result: NPS and CSAT improved significantly across EU
📍 Ireland | SaaS | Customer Success Ops
Levi Strauss – 33-Country Rollout + Endless Aisle
Objective: Launch cross-border ecom and retail integrations
Solution: OMS rollout, AOS/iPod in-store ordering, customization pipeline
Result: 33 EU countries live, custom logistics + personalization stack
📍 Belgium | Fashion | Omni-Channel Fulfillment
Cookware Company – OMS + Logistics Outsourcing
Objective: Scale European distribution across brands
Solution: WMS, call center outsourcing, multi-country fulfillment
Result: Leaner ops model, scalable expansion into 3+ regions
📍 Belgium | Consumer Goods | Infra Design
Vodafone – Startupbootcamp + Innovation Stack
Objective: Launch startup accelerator + digital onboarding
Solution: Built SBC with ABN AMRO, Samsung; PSDS paperless delivery
Result: Cut onboarding time from 5 days → 1; funded 3 startups
📍 Netherlands | Telecom | Innovation Ecosystems
🟦 Additional Projects
United Webshops
🛒 Built ecom infra for Reebok, Runner’s World, Men’s Health
📍 Netherlands | Ecommerce
Harvest / Capgemini / Samsung
🎨 Designed innovation platforms incl. IMOP, SAM, Heineken Social Club
📍 Netherlands | Innovation Consulting
CIPC / @Home
🔐 Built cloud storage, VPN infra, and ISP lead management tools
📍 Netherlands | Telecom / ISP
GE Capital TIP
🚚 Logistics delivery model redesign for enterprise trailer ops
📍 Netherlands | Fleet Management